Paypal wants to me to put my address as the delivery address, but I have asked for the flowers to be delivered to a different address
This is a common problem, Paypal do this for security reasons, please just fill in your own (or the cardholders) address on the Paypal page, we will know from the information you filled in at our Checkout that you want the flowers to go to a different address.
What time will the courier deliver my flowers?
The courier service guarantees delivery by 4pm on your selected delivery day.
What length will the stems be on my Sweet Peas?
The stem length of our Sweet Peas (the overall length of the flower from end to end) will vary according to time of the season, the growing temperature, and the stage of development of the plant. All our 1st Grade stems have a minimum length of 34cms (just over 13”), but more usually 40 – 45cms
Why have you taken the tendrils off ?
We are sometimes asked if we can ‘leave the tendrils on’. But the tendrils grow at the ends of the leaves on the plant, not on the flower stems.
How long will my flowers last ?
All our flowers are treated with a safe long-life flower food, but how long they last will depend on what temperature they are kept at and how clean the vase water is. As a guide, the supermarkets we supply guarantee a five day life for Sweet Peas, but they can last for 3 weeks in a cool environment and suffer greatly if left in a hot sunny room in the middle of summer.
Why are the tops of my flowers curled over?
If you are not familiar with Sweet Peas, it is good to remember that the tops of the flower stems will naturally be curled over if there are still immature flowers at the top of the stem – it doesn’t mean the flowers are wilting.
Why haven’t you got any yellow ones ?
Sorry, the standard cut flower Sweet Pea does not produce any yellow flowers.
Is your nursery open to the public ?
We are very busy cutting and bunching flowers and looking after the plants, so we apologise that the nursery is not open to visitors except for the collection of flowers which have already been ordered and paid for on this website.
If I place an order for a certain colour, and at the last minute you cannot supply this colour, what happens?
As there may be a time delay between your order being received on the website and the actual harvesting and packing of your flowers, it is possible we may find at the time of dispatch that we cannot fulfil your exact order. For example, there may be an unexpected shortage of a particular colour, or our strict quality standards cannot be met. In these cases we will substitute using the most appropriate close alternative wherever possible. If no close alternative is available we will contact you by phone or email so you can change or cancel your order. If you are not prepared to accept any slight colour substitution, please write this in the comment box at the checkout.
Can you explain the ‘Delivery Signed for’ yes or no options at the Checkout?
Write ‘yes’ – NOT RECOMMENDED – the delivery must be signed for. If there is no one available to receive and sign for the flowers, a courier calling card will be left at the address and the flowers will be returned to the courier depot. The courier will not attempt a redelivery
Write ‘no’ – our recommended option – your flowers will be “left safe” by the courier, which means that if there is no one available at the delivery address to receive the flowers when the courier arrives they will still be left at the premises, but in a discreet location if possible. You understand that the flowers become your property and therefore your responsibility at this point of delivery. You can leave a message in the ‘extra information for courier’ box if you want to advise a suitable place to leave the flowers.
Remember your chosen delivery address does not have to be the same as your home address – you can put a neighbour’s address if you wish them to look after your flowers when they are delivered.